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Privacy Policy

Last updated: June 1, 2026

HVAC Commercial LLC (“HVAC Commercial,” “we,” “us,” or “our”) operates this store and website at hvaccommercial.com, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our Services are powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

  • Contact details — your name, billing address, shipping address, phone number, and email address.
  • Financial information — credit card, debit card, and payment account numbers, transaction details, form of payment, and payment confirmation details. Payment card data is processed by our payment processors (Shopify Payments, PayPal, and others) and is not stored directly on our servers.
  • Account information — your username, password, security questions, preferences, and settings.
  • Transaction information — items you view, add to your cart, purchase, return, exchange, or cancel, and your past transaction history.
  • Communications with us — the content of any messages you send us, including customer support inquiries and quote requests.
  • Device and technical information — your IP address, browser type, device identifiers, operating system, and network connection details.
  • Usage information — how and when you interact with or navigate the Services, including pages visited, links clicked, and search queries.
  • Cookie and tracking data — data collected via cookies, pixels, and similar technologies as described in our Cookie Policy at hvaccommercial.com/pages/cookie-policy.

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you — when you create an account, place an order, submit a quote request, contact us, or otherwise provide information through the Services.
  • Automatically through the Services — from your device via cookies, web beacons, pixels, and similar tracking technologies when you visit our website.
  • From our service providers — including Shopify, payment processors, shipping carriers, analytics providers, and marketing platforms that process data on our behalf.
  • From third-party partners — including advertising networks and social media platforms through which you may interact with our content.

3. How We Use Your Personal Information

We use personal information for the following business purposes:

  • Order fulfillment and service delivery — to process and fulfill your orders, arrange shipping, handle returns and exchanges, manage your account, and send order-related notifications.
  • Customer support — to respond to your inquiries, process quote requests, and maintain our business relationship with you.
  • Marketing and advertising — to send promotional emails and communications (with your consent where required), and to show you relevant advertisements on our Services and third-party platforms based on your activity. You may opt out at any time.
  • Analytics and improvement — to understand how customers use the Services, identify issues, and improve the functionality and content of our website.
  • Security and fraud prevention — to authenticate accounts, detect and prevent fraudulent or illegal activity, and protect the security of our Services and your information.
  • Legal compliance — to comply with applicable laws, respond to valid legal process, enforce our terms and policies, and protect our legal rights.

4. How We Disclose Personal Information

We do not sell your personal information to third parties. We may disclose your personal information to the following categories of recipients for legitimate business purposes:

  • Shopify — as our ecommerce platform provider, Shopify processes data on our behalf. Learn more at Shopify’s Consumer Privacy Policy.
  • Payment processors — including Shopify Payments, PayPal, and other processors used to complete transactions.
  • Shipping and logistics providers — to fulfill and deliver your orders.
  • Analytics and marketing partners — including Google Analytics, Google Ads, Meta (Facebook/Instagram), and similar platforms that help us measure performance and deliver advertising. These partners use your information in accordance with their own privacy policies. You may opt out of targeted advertising at hvaccommercial.com/pages/data-sharing-opt-out.
  • Cloud infrastructure and IT providers — vendors that support our technology operations.
  • Business transfers — in connection with a merger, acquisition, financing, or sale of all or a portion of our business.
  • Legal and regulatory requirements — to comply with applicable law, court orders, subpoenas, or government requests; to enforce our agreements; or to protect the rights and safety of HVAC Commercial, our customers, or others.
  • With your consent — to any other third party where you have directed or authorized us to share your information.

5. Our Relationship with Shopify

The Services are hosted and powered by Shopify Inc. Shopify collects and processes personal information related to your use of the Services to provide and improve the platform. Information you submit may be transmitted to and stored by Shopify and its sub-processors, including in countries outside your country of residence. To learn more about how Shopify handles your data and to exercise any applicable rights, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including pixels, web beacons, and local storage) to operate the Services, remember your preferences, measure performance, and serve relevant advertising. For a full description of the cookies we use and your options to manage them, please see our Cookie Policy at hvaccommercial.com/pages/cookie-policy.

We honor the Global Privacy Control (GPC) opt-out signal. If you visit our website with GPC enabled, we will treat it as a request to opt out of the sale or sharing of your personal information for the browser and device you are using.

7. Children’s Privacy

The Services are intended for business and commercial use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined under applicable law) personal information of individuals under 16 years of age. If you are a parent or guardian and believe a child has provided us with their personal information, please contact us using the details below and we will promptly delete it in accordance with the updated COPPA Rule (effective April 22, 2026).

8. Security and Data Retention

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security. We recommend that you do not transmit sensitive information to us over unsecured channels.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain your account, process transactions, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

9. Your Privacy Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions permitted by law:

  • Right to Know / Access — request access to the categories and specific pieces of personal information we have collected about you.
  • Right to Delete — request deletion of personal information we hold about you, subject to certain exceptions.
  • Right to Correct — request that we correct inaccurate personal information we maintain about you.
  • Right to Portability — receive a copy of your personal information in a portable format and request that we transfer it to a third party where technically feasible.
  • Right to Opt Out of Sale or Sharing / Targeted Advertising — residents of California, Colorado, Connecticut, Virginia, Texas, Montana, Indiana, Iowa, Tennessee, Delaware, New Hampshire, New Jersey, Nebraska, Minnesota, Maryland, Oregon, Kentucky, Rhode Island, and other applicable states have the right to opt out of the “sale” or “sharing” of personal information and targeted advertising. You may exercise this right at hvaccommercial.com/pages/data-sharing-opt-out or by enabling the Global Privacy Control on your browser.
  • Right to Limit Use of Sensitive Personal Information — where applicable under state law, you may request that we limit the processing of sensitive personal information to what is necessary to provide the Services.
  • Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights.
  • Managing Marketing Communications — you may opt out of promotional emails at any time by clicking “Unsubscribe” in any email we send. Transactional and account-related emails are not subject to opt-out.

To exercise any of these rights, please contact us using the information in Section 13 below. We may need to verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf; we will require proof of authorization before acting on such a request. We will respond within the timeframe required by applicable law.

10. US State Privacy Law Disclosures (2026)

The following disclosures are made in compliance with applicable US state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA, updated regulations effective January 1, 2026), and comprehensive privacy laws effective in Delaware, Iowa, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Tennessee, Indiana, Kentucky, Rhode Island, and other states.

Categories of personal information collected in the preceding 12 months: Identifiers (name, email, IP address); commercial information (purchase history); internet or electronic network activity; geolocation data (general); financial information (payment data processed by third-party processors); and inferences drawn from the above to create a profile about you.

Business or commercial purposes for collection: Order fulfillment, customer service, marketing, analytics, fraud prevention, and legal compliance as described in Section 3 above.

Categories of third parties with whom personal information is shared: Service providers (Shopify, payment processors, shipping carriers), advertising and analytics partners (Google, Meta), and as otherwise described in Section 4.

Do Not Sell or Share: HVAC Commercial does not sell personal information for monetary consideration. We do share certain data with advertising and analytics partners in ways that may constitute “sharing” or “targeted advertising” under applicable state law. You may opt out at hvaccommercial.com/pages/data-sharing-opt-out.

Sensitive personal information: We do not collect sensitive personal information (such as social security numbers, precise geolocation, racial or ethnic origin, biometric data, or health data) except as may be passively collected by third-party tools. We do not use or disclose sensitive personal information for purposes beyond what is necessary to provide the Services.

This Privacy Policy is reviewed and updated at least annually in compliance with CCPA Regulations Section 11 CCR 7011.

11. Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. If you navigate to a third-party site, you should review their own privacy and security policies. We are not responsible for the privacy practices, content, or security of any third-party websites, and our inclusion of a link does not constitute an endorsement.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational or regulatory reasons. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically. Continued use of the Services after the updated policy is posted constitutes your acceptance of the changes.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us:

HVAC Commercial LLC
2501 Chatham Road, Suite 8240
Springfield, IL 62704
United States
Phone: (888) 897-6153
Email: sales@hvaccommercial.com

We will respond to your inquiry or rights request within the timeframe required by applicable law (generally 45 days, with a possible extension of an additional 45 days where reasonably necessary).